Orders
Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. Please contact us immediately if you need to make changes. While we will do our best to help, we cannot guarantee changes once an order has been processed.
How do I know if my order was successful?
You will receive an order confirmation email shortly after completing your purchase. If you do not receive one, please check your spam folder or contact us.
Do you offer discount codes?
Yes! Follow us on social media and subscribe to our newsletter to stay updated on promotions and exclusive offers.
Shipping
Where do you ship?
We currently only ship within Canada, however, please check back and/or subscribe to our email and social media pages for exciting updates.
How long does shipping take?
Shipping times vary depending on your location. Please visit our Shipping Policy page for full details.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email.
For full shipping details, please see our Shipping Policy page.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for eligible items. Products must be unopened and unused unless damaged or incorrect.
Are shipping fees refundable?
Shipping fees are non-refundable.
For full details, please visit our Return Policy page.
Products
Are your products authentic?
Yes, all of our products are 100% authentic and sourced from trusted suppliers. All our items are shipped directly from Japan.
Are your products safe for sensitive skin?
We recommend reviewing the ingredient list provided on each product page and consulting with a healthcare professional if you have specific concerns.
How should I store my beauty products?
Store products in a cool, dry place away from direct sunlight to maintain their quality.
Payments & Security
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options available at checkout.
Is my payment information secure?
Yes. We use secure encryption and trusted payment gateways to protect your personal and payment information.
For more details, please see our Privacy Policy page.
Contact Us
How can I contact customer support?
You can reach us at [info@tokyomuseinc.com] or through our contact form. We aim to respond within 1–2 business days.